Privacy Policy

1. Introduction

Goorna ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name
• Business Information: Company details, website URL, industry type
• Account Information: Login credentials for email service providers
• Communication Data: Emails, messages, and feedback you send us
• Usage Data: Information about how you use our services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our email marketing services
• Create and manage email campaigns on your behalf
• Communicate with you about services, updates, and support
• Analyze campaign performance and optimize results
• Comply with legal obligations and enforce our terms
• Protect against fraud and security threats

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in service delivery (e.g., email service providers, analytics tools)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your information in a portable format
• Objection: Object to processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at hello@goorna.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information receives adequate protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@goorna.com